Patient Complaints & Grievances

WE WOULD LIKE TO HEAR FROM YOU

If you feel the care that we provided has in anyway compromised patient safety or we have failed to meet accepted quality of care standards, please do not hesitate to contact the hospital management team at (562) 273-1800 and ask to be connected to the management team.

If after contacting the management team, you feel that we still have not addressed your concerns, please call our Quality/Risk Department at (323) 881-2685. We will endeavor to address your concerns as promptly as possible.

If after contacting the Quality/Risk Department you feel that we still have not adequately addressed your concerns, please feel free to contact The Joint Commission by calling (630) 792-5000 or writing to them as follows:

Email

patientsafetyreport@jointcommission.org

Fax

Office of Quality Monitoring – (630) 792-5636

Mail

Office of Quality Monitoring
The Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, Il 60181

If you have questions about how to file a complaint, you may contact The Joint Commission by calling (800) 994-6610, 8:30am-5:00pm, Central Time, weekdays.